Day three and I felt like one of my peers, I stopped where a few had collected and started to chat, shaded under a tree we shared stories, of course they were skeptical, and the language barrier added complications, however, my takeaway was these frail looking guys sent their
AED 900 to AED 1,800 back to their families each month with ‘disappointed acceptance’. None were begrudging and many mentioned they weren’t happy but “didn’t have a choice”. They felt they had no voice and were in fear of losing their jobs if they spoke out.
Several of the riders I spoke with over the week had spoken out, but nothing was done – six months later they gave up. I also asked them about the change in working conditions over the past 12 months (times of Covid) they had all increased their working hours and kms travelled by
30–40% per day! 20 riders reported they used to travel 120kms, which has increased up to 220kms! At the cost of fuel affecting their monthly salary.
There were many conversations about salary, some not receiving any and getting paid per delivery, others receiving yet had higher costs of vehicle lease, health insurance, motor insurance, even paying their visa costs.
What do the riders really feel?
One interview I did manage to record was working for one of the most prominent food-delivery companies in the region, these were the bullet points:
“I hate my job” he began by saying. • Paid AED 7.50 per delivery (the pay structure had changed several times since he started working) • No health insurance • Had to pay own visa • Had to pay own fuel (AED 350 per month) • Had to service his old bike every 5 days (1,250kms) • Customers aren’t respectful. All of his friends feel the same ( not all working for the same company) His three main concerns: Being respected for the hard work he performs, doesn’t want to live in fear all the time and he wants to be paid enough that his family in India are supported.
But what is the solution? We clearly understand the problem. Surely this has to stop?!
I believe there is one answer, that addresses all three problems;
Environment, Safety and Profitability, but this would cause a restructure of operations — which can only really be implanted by regulation change. If the government wants to rid the fatal statistics, support the hyper-growth delivery sector and the welfare of those servicing the industry, a switch to EV really is the answer. What about the CapEx vs. OpEx consideration?
ONE MOTO have run the figures on operating an electric fleet validating the return on investment would
breakeven after 5–6 months (conservatively) and 9 months (worst-case). Could this mean the industry’s operators could report profit? Indeed it does!
One customer reported their savings and environmental focus to The National [
full article], the video also says it all:
VIDEO "The real life of a delivery rider in Dubai"
If you are an operator wanting to continue the lease of vehicles then please
do get in touch and we can discuss how we can make this possible for you.
The real-time stats will highlight what the industry needs and if you truly have the want and need for a sustainable fleet whether your mandate is environmental, financial or safety — we have the answer, but you’ll need to
reach out to discuss how we can work together to make it happen.
With new government regulations surrounding delivery riders and the vehicles published on 5th January this year, the regulating bodies are taking notice, so you can action before a reaction creates an unwanted must for your organisation.
My findings as the real life of a delivery rider was compounded by the insufficient training offered to ‘high in-demand’ riders. The lack of respect on the roads by drivers. So may I ask, give way, respect they are doing a job (just like the rest of us), and the pressures they are going through daily might be comparable to your own.
If you were wondering the kms in my week of “real life of a delivery rider” travelled in that week and the costs associated:
I travelled a total of 1,001 kms costing just AED 10! Charged up 6 times.
Thank you for reading.
CEO, ONE MOTO www.one-moto.com